FAQ
1. Where do you ship?
We currently ship across the United States.
2. Do you offer free shipping?
Yes, all orders include free standard shipping.
3. How long will it take to get my order?
Most orders arrive within 3–7 business days.
4. Can I track my order?
Yes, once your order ships, we’ll send you a tracking link by email.
5. Do you accept returns?
Yes, we accept returns within 30 days of delivery, provided items are unworn, unwashed, and in their original packaging.
6. Who pays for return shipping?
Return shipping is covered by the customer unless the product is defective or incorrect.
7. How long do refunds take?
Refunds are processed within 5–7 business days after receiving your return.
8. Can I change or cancel my order?
Yes, but only if the order has not yet shipped. Contact us as soon as possible.
9. What happens if my order is lost or damaged?
We’ll issue a replacement or refund after verification.
10. How can I get in touch with customer service?
You can email us at contact@dmbfashiongroup.store or call +1 (419) 890-9318.